24 English-speaking teleadvisor positions at Atlas On Line of Royal Air Maroc group

Teleadvisor position at Atlas On Line of Royal Air Maroc group

Atlas On Line, a customer relationship management center and subsidiary of Royal Air Maroc, announces the opening of applications for 24 English-speaking teleadvisor positions in the Grand Casablanca-Settat region. This important position falls within the framework of developing the company's activity in telemarketing, customer support, distance selling, and after-sales service specialized in the air transport sector.

Main responsibilities of the position

Employees recruited for the teleadvisor position will be responsible for executing a set of vital tasks that constitute the core work of a customer relationship center. These missions are designed to guarantee an exceptional experience for customers while maintaining the high-quality standards adopted by Royal Air Maroc.

• Ensure customer reception, identification, and efficient professional handling of their requests
• Accurately analyze customer needs to provide appropriate advice and assistance in a timely manner
• Achieve defined sales objectives and handle complaints effectively
• Manage inquiries regarding flights, reservations, and other services
• Provide technical and informational support to customers in French and English

Required qualifications and skills

To be eligible for this position, you must meet the following conditions specified by Atlas On Line:

• Hold a minimum of Bac + 2 (DEUG, license, or equivalent)
• Have adequate mastery of the French language for effective communication with customers
• Master a second language, either English, with possibility of applications for German or Italian
• Possess excellent interpersonal skills and active listening ability to understand customer needs
• Be capable of working in a team and collaborating with colleagues to achieve common goals
• Demonstrate flexibility in handling different types of customers and situations

Information about the company and sector

Atlas On Line is a company specialized in customer relationship management that operates as a subsidiary of Royal Air Maroc. Founded to provide comprehensive services in telemarketing, customer support, and distance selling, the company focuses particularly on the air transport sector. It operates according to international quality standards and offers a stimulating work environment for professional development.

The call center sector in Morocco is an emerging and growing sector, providing employment opportunities for qualified youth and contributing to national economic development. Working in this sector requires advanced communication skills, technical knowledge, and the ability to handle professional pressures.

Application method and additional information

Interested candidates for this position must send their CV to the following address: Rh_Aol@Atlasonline.Ma. The application deadline is March 5, 2026 at 4:30 PM. Please note that the exam date will be announced later.

This position involves contract recruitment and is located in the Grand Casablanca-Settat region, with competition code C41046/26. Regarding salary, no specific range was specified in the official announcement, but call center companies in Morocco generally offer competitive salaries with additional benefits.

We advise candidates to prepare a comprehensive CV highlighting their academic qualifications, professional experiences, and language skills. We also recommend focusing on previous experiences in customer service, sales, or any related field.