Head of Complaints Service AMMC Morocco Job Opening 1 Position

Internal Call for Applications: Head of Complaints Service – Moroccan Capital Market Authority

The Moroccan Capital Market Authority (AMMC) is internally recruiting a Head of Complaints Service based in Rabat. This leadership role reports to the Surveillance and Investigations Department.

Main Responsibilities

• Analyze complaint files.
• Ensure processing of complaints received by AMMC and monitor their resolution.
• Draft response letters to complainants while maintaining a good AMMC-complainant relationship.
• Handle requisitions.
• Set priorities and objectives for the service in line with the Directorate's strategic orientations.
• Manage teams effectively.
• Participate in cross-functional projects and general regulatory development.
• Closely monitor team performance through regular progress reviews.

Candidate Profile

Candidates must hold a higher education degree (Bac+4/5) and have at least 4 years of successful experience within AMMC. Perfect bilingualism (French, Arabic) is required; English is strongly desirable.

Required Skills

Knowledge of AMMC's activities, environment, and regulatory framework; ability to analyze legal documents; understanding of market functioning and financial products; leadership and team development skills; strong analytical, synthesis, and problem-solving abilities; excellent written and oral communication; integrity, professional ethics, and discretion; autonomy, innovation, and initiative.

How to Apply

Interested candidates must submit a CV, a cover letter, and a proposed action plan and methodology for managing and developing the service. Applications must be submitted online via the platform https://recrutement.ammc.ma by July 5, 2026.