24 Telecounselor Jobs at Atlas On Line / Royal Air Maroc in Casablanca

Exciting Career Opportunity: 24 Telecounselor Positions at Atlas On Line

Atlas On Line, a subsidiary of the Royal Air Maroc Group, has announced the recruitment of 24 telecounselors (téléconseillers) under employment contracts. This recruitment drive aims to strengthen the customer service team in Casablanca, within the Grand Casablanca-Settat region.

Key Information

• Organization: Atlas On Line / Royal Air Maroc Group
• Number of positions: 24
• Employment type: Contract
• Region: Grand Casablanca-Settat
• Application method: Send CV via email
• Application email: rh_aol@atlasonline.ma
• Application deadline: May 20, 2026, at 4:30 PM

About Atlas On Line

Atlas On Line is a customer relationship management (CRM) center specializing in telemarketing, customer support, distance selling, and after-sales service, primarily in the air transport sector. As a subsidiary of Royal Air Maroc, it offers a dynamic work environment with exposure to the aviation industry.

Main Responsibilities

As an English-speaking inbound call agent, you will be responsible for:

• Welcoming, identifying, and processing customer requests.
• Analyzing customer needs to provide advice and assistance.
• Achieving sales targets and handling complaints.
• Ensuring high-quality customer service.

Required Profile

Candidates must meet the following criteria:

• At least Bac+2 (DEUG, Bachelor's degree, or equivalent).
• Good command of French.
• Proficiency in a second language: English, German, or Italian.
• Excellent interpersonal skills, active listening, and teamwork ability.

How to Apply

Send your CV to rh_aol@atlasonline.ma by May 20, 2026. Be sure to include the job title in the subject line. Prepare a professional application highlighting your language skills and customer service experience.

Tips for Applicants

Emphasize your multilingual abilities and any previous experience in call centers or the aviation industry. Tailor your CV and cover letter to demonstrate your passion for customer service. Good luck!