24 Teleconsultant Positions at Atlas On Line Subsidiary of Royal Air Maroc

Job Opportunity: Teleconsultant at Atlas On Line Subsidiary of Royal Air Maroc

Atlas On Line, a customer relationship management center and subsidiary of Royal Air Maroc, is announcing applications for 24 teleconsultant positions under contract recruitment. These positions target candidates with a minimum education level of Bac+2 (equivalent to two years of higher education), with good command of French and knowledge of a second foreign language such as English, German, or Italian.

Duties and Responsibilities of the Teleconsultant

The successful candidate will be responsible for handling incoming customer calls, identifying callers, and processing their requests professionally. The role also involves analyzing customer needs to provide appropriate advice and assistance, whether for flight bookings, general inquiries, or problem resolution.

Additionally, the teleconsultant will contribute to achieving sales targets set by management by converting calls into sales opportunities when relevant. They will also handle customer complaints efficiently, helping to enhance customer satisfaction and maintain the company's reputation.

Required Qualifications and Skills

To apply for this position, you must meet the following requirements:

• Hold a minimum Bac+2 diploma (DEUG, license, or equivalent).
• Have good command of French in both speaking and writing.
• Know a second foreign language: English, German, or Italian.
• Possess excellent communication skills and active listening ability.
• Be capable of working in a team and collaborating with colleagues.

Previous experience in customer service or telephone sales is an additional advantage but not mandatory for application.

Company and Location Information

Atlas On Line is Royal Air Maroc's customer relationship management center, specializing in telemarketing, customer support, distance selling, and after-sales service in the air transport sector. The company is located in the Grand Casablanca-Settat region, offering a dynamic work environment in the heart of Morocco's economic capital.

Recruitment is under contract, with career development prospects within the company for high-performing employees. Although salary details are not specified in the official announcement, working for a subsidiary of the Royal Air Maroc group typically offers competitive benefits and attractive compensation packages.

Application Process and Deadlines

Interested candidates must submit their applications online via the emploi-public.ma website before March 19, 2026, at 4:30 PM. It is important to include an updated and clear CV highlighting the required qualifications and skills.

After the application period closes, the company will review applications and invite suitable candidates for interviews. The date for any written exams will be announced later by the recruitment committee.

We advise candidates to prepare thoroughly for interviews by researching Atlas On Line and Royal Air Maroc and practicing their language skills in the required languages. It is also essential to prepare concrete examples demonstrating ability to handle customer relations and solve problems creatively.

This opportunity is ideal for young graduates with Bac+2 qualifications who are looking to start a career in the customer service and aviation sectors, with growth potential in a leading company in the Moroccan market.