Job Opening for Head of Complaints and Grievances Department in Casablanca

Professional Opportunity: Head of Complaints and Grievances Department

The president of the Casablanca commune council has announced the opening of applications for the position of head of the complaints and grievances department at the Moulay Rachid prefecture. This opportunity is available to permanent civil servants and contract agents affiliated with the commune who possess the necessary qualifications and experience to undertake this administrative responsibility. The role is pivotal in enhancing the relationship between the administration and citizens by efficiently addressing their concerns and feedback.

Position Requirements and Conditions

Candidates must meet specific conditions to ensure their suitability for the head of department role. They should be ranked at least at the second-class administrator level or within the state delegate framework, or in an equivalent grade. A diploma enabling access to the third-class administrator level or equivalent is required, along with at least two years of effective service for permanent civil servants, or three years for contract agents.

Possible Exceptions for Applicants

In cases of service necessity, an exception may be granted to permanent civil servants and contract agents ranked at the third-class administrator level or equivalent, provided they have at least fifteen years of effective service, including a minimum of four years in the mentioned grade, without requiring a bachelor's degree or equivalent. This measure aims to leverage the accumulated experience within the public administration.

Required Skills and Experiences

• Experience and qualifications enabling the exercise of head of department functions and supervision of administrative offices.
• Knowledge of territorial community affairs, prefectures, and relevant legislative and regulatory texts.
• Ability to develop work mechanisms and improve department performance.

Application File Composition

Applicants must submit a complete file including: an application with a recent photo and approval from the commune president or prefecture head, a curriculum vitae according to the unified model available on the public employment website, a methodological action plan proposing department development measures, along with a copy of the national identity card and supporting documents for the conditions.

Selection Process and Interview

Conforming files will be selected by a commission designated by decision of the Casablanca commune council president, followed by a selection interview focusing on legislative and regulatory texts framing the commune and prefecture, as well as modern public service management techniques and mechanisms. Files must be deposited in eight copies at the central registry office of the Moulay Rachid prefecture during official working hours, until April 23, 2026, at 4:30 PM.

Significance of the Position in Territorial Administration

The head of complaints and grievances department position is vital in the administrative structure of prefectures, contributing to transparency enhancement and public service quality improvement. The position holder ensures efficient reception and management of citizen complaints, positively impacting the administration's image and its societal relations. This opportunity represents a significant professional step for ambitious civil servants aiming to contribute to territorial administration development.