Bank Al-Maghrib is hiring 20 customer service officers across Morocco

Job Opportunity: Customer Service Officer at Bank Al-Maghrib

Bank Al-Maghrib, the central bank of the Kingdom of Morocco, has announced a recruitment competition for 20 customer service officer positions (M/F) as part of regular recruitment. This opportunity is aimed at banking professionals seeking to join a leading financial institution in Morocco.

Position Details and Responsibilities

The successful candidates will be attached to the Fiduciary and Market Presence Department and will undertake the following key responsibilities:

• Processing domestic and international scriptural operations including transfers and check deposits.
• Managing fiduciary operations in dirhams and foreign currencies, covering withdrawals, deposits, and manual exchanges.
• Addressing customer inquiries and handling complaints professionally.
• Providing comprehensive banking services to clients across various branches and agencies.

Qualifications and Requirements

Ideal candidates should meet the following criteria:

• Hold a bachelor's degree in banking specialties such as banking back office, finance and insurance, or financial and banking techniques.
• Have at least 4 years of professional experience in the banking sector.
• Possess strong knowledge of banking regulations and technical procedures.
• Demonstrate proficiency in general accounting and office software tools.
• Exhibit excellent communication skills and customer relationship abilities.
• Be of Moroccan nationality and under 40 years of age.

Work Locations

The 20 positions will be distributed across multiple Moroccan cities: Casablanca (3 positions), Rabat (4 positions), Tangier (2 positions), Marrakech (2 positions), plus one position each in Larache, Settat, Safi, Laayoune, Al-Hoceima, Ouarzazate, Oujda, Nador, and Taza.

Application Process

Interested candidates must complete the recruitment form available on the official Bank Al-Maghrib website (www.bkam.ma) under the "careers" section, before the deadline of April 14, 2026. Shortlisted candidates will be notified via email regarding interview dates and locations.

About Bank Al-Maghrib

As Morocco's central bank, Bank Al-Maghrib plays a vital role in maintaining monetary and financial stability. The institution offers a professional and stimulating work environment with promising career prospects for motivated professionals.

This recruitment represents an exceptional opportunity to join a prestigious national institution and contribute to the development of Morocco's banking sector. Experienced banking professionals are encouraged to apply promptly for these positions that offer genuine career advancement potential in a stable and respected organization.