Customer Relations Center Service Head Role in Rabat-Salé-Kénitra:

Leadership Opportunity in Customer Relations

The Regional Multiservices Company of Rabat-Salé-Kénitra is calling for applications for the position of Customer Relations Center (CRC) Service Head. This role presents a unique chance for ambitious professionals to lead a specialized team and enhance customer experience in the multiservice sector. The center is a vital component of the institution's strategy to boost customer satisfaction and build long-term relationships.

Key Responsibilities of the Position

The Customer Relations Center Service Head will undertake leadership and management tasks, including:

• Overseeing daily center operations and ensuring service quality for customers.
• Developing and implementing strategies to optimize customer experience and increase loyalty.
• Managing and training the team to achieve defined performance goals.
• Analyzing customer data and providing periodic reports to senior management.
• Collaborating with other departments to improve internal and external processes.

Required Qualifications and Skills

Ideal candidates should have proven experience in customer relations management or related fields, with excellent leadership and communication skills. Desired qualifications include:

• At least 5 years of experience in supervisory roles in customer service.
• Deep understanding of best practices in customer relations management.
• Ability to work under pressure and make quick, effective decisions.
• Proficiency in Arabic and French, with English knowledge as an asset.
• Strong analytical skills in using customer satisfaction measurement tools.

Information About the Institution

The Regional Multiservices Company of Rabat-Salé-Kénitra is a leading institution in providing diversified services that meet the needs of citizens in the region. It operates within a strategic framework aimed at improving quality of life and developing service infrastructures. It offers a stimulating work environment and supports continuous professional development for its employees.

Application Process and Deadlines

Interested candidates must submit their applications by 4:30 PM on February 11, 2026. Please prepare the following documents:

• An updated curriculum vitae.
• A motivation letter explaining the candidate's suitability for the role.
• Copies of diplomas and professional experience certificates.

For more details on the application process, follow the institution's official announcements. This is a golden opportunity to join a dynamic team and contribute to improving the institution's services.