Complaints Analyst Position at Moroccan Capital Market Authority

Career Opportunity at Moroccan Capital Market Authority

The Moroccan Capital Market Authority (AMMC) announces the opening of applications for a Complaints Analyst position, presenting an exceptional career opportunity for professionals seeking to join a leading financial regulatory institution in Morocco. This role is based at the AMMC headquarters in Rabat, specifically located on Annakhil Avenue in the prestigious Hay Riad district.

Key Responsibilities and Duties

Reporting to the Head of Complaints Service within the Surveillance and Investigations Department, the successful candidate will undertake the following responsibilities:

• Processing complaint files received by the AMMC with precision and efficiency
• Collecting and verifying information relevant to case investigations
• Conducting thorough analysis of financial and legal documents related to complaints
• Preparing detailed analysis sheets for each case handled
• Drafting official responses to complainants and concerned parties
• Regularly updating dashboards and monitoring tools
• Handling judicial requests and legal summons in compliance with established procedures
• Actively participating in cross-functional projects initiated by the AMMC

Required Qualifications

Candidates must meet the following criteria:

• Hold a higher education diploma (Bachelor's +5) in Law, Finance, Economics, Audit, or Risk Management
• The diploma must be issued by a recognized university, public or private school, or engineering school
• Possess at least one year of professional experience in capital markets, financial regulation, or litigation

Essential Skills and Competencies

The ideal candidate should demonstrate:

• In-depth knowledge of AMMC activities, its operational environment, and regulatory framework
• Mastery of the legal and regulatory framework governing the Moroccan capital market
• Strong understanding of capital market operations and financial instruments
• Well-developed analytical and synthesis capabilities
• Ability to work independently and collaborate effectively within a team
• Excellent communication skills and superior writing abilities
• Rigor, discretion, and strict adherence to established rules

Language Requirements

Perfect bilingual proficiency in French and Arabic is mandatory for this position. Knowledge of English represents a significant advantage that will be highly valued during the selection process.

Application Documentation

Required application materials include:

• An updated and comprehensive curriculum vitae
• A personalized motivation letter

Applications must be submitted exclusively through the online platform: https://recrutement.ammc.ma

Contact Information

For additional information, you may contact the Moroccan Capital Market Authority at: Annakhil Avenue, Hay Riad, Rabat, Morocco. Telephone: (+212) 05 37 68 89 00, Fax: (+212) 05 37 68 89 46, Website: www.ammc.ma

Application Deadline

The deadline for submitting applications is Tuesday, April 28, 2026. We recommend that applicants do not wait until the last moment to submit their documents.