Airport Operations Service Manager Position at Ouarzazate

Leadership Opportunity in Moroccan Aviation

The National Airports Office (ONDA) announces an internal call for applications for the position of Airport Operations Service Manager at Ouarzazate Airport. This leadership role represents a significant career advancement opportunity for internal professionals seeking to contribute to the development of the national aviation sector.

Key Responsibilities and Duties

The Airport Operations Service Manager oversees critical functions ensuring smooth airport operations:

• Ensure airport and facility operations comply with current standards and regulations
• Guarantee user satisfaction levels according to management objectives
• Supervise terminal agents and coordinate their activities effectively
• Verify accuracy and dissemination of information on electronic display systems
• Monitor availability and punctuality of concessionaires within the airport
• Analyze passenger processing punctuality for arrivals and departures

Technical and Operational Aspects

The position requires comprehensive technical expertise across multiple domains:

• Ensure proper functioning of terminal installations and equipment
• Intervene during emergencies and notify relevant services promptly
• Oversee reception, assistance, and business aviation services
• Propose improvements to enhance service quality standards
• Ensure compliance with airport safety and security measures
• Identify anomalies and follow up on preventive and corrective actions

Coordination and Quality Management

This managerial role involves extensive coordination with various stakeholders:

• Coordinate with ground handlers, concessionaires, and emergency medical units
• Ensure customer expectations are met through effective service delivery
• Allocate airport resources according to operational requirements
• Process passenger and client complaints efficiently
• Guarantee information reliability and effective dissemination
• Ensure proper signage availability in all user-accessible areas

About National Airports Office

ONDA is a Moroccan public establishment responsible for managing and developing airports throughout the Kingdom. Established under Law No. 14.89 dated December 30, 1989, the Office currently operates under the leadership of Mr. Adel EL FAKIR, appointed Director General by Royal Decree No. 1.24.31 on June 17, 2024. The organization follows procedures established by the Prime Minister's Circular No. 07.2013 for appointments to managerial positions.

Application Requirements

This call for applications is exclusively reserved for internal ONDA agents meeting eligibility conditions specified in Article 3 of the opening decision. Interested candidates must submit their applications online through the official administration website at www.onda.ma before February 18, 2026. The selection test date will be announced later to pre-selected candidates.

This leadership position offers a unique opportunity to actively participate in developing Moroccan airport infrastructure, particularly in the Drâa-Tafilalet region where Ouarzazate Airport plays a crucial economic and tourism role as a gateway to southern Morocco.