24 Teleconsultant positions at Atlas On Line of Royal Air Maroc group

Teleconsultant position at Atlas On Line of Royal Air Maroc group

Atlas On Line, a customer relationship management center affiliated with Royal Air Maroc, announces the opening of applications for 24 teleconsultant positions under a contract recruitment framework. This is an exciting opportunity to join a dynamic team in the aviation sector, where you will be at the heart of customer interactions.

Job duties and responsibilities

Selected employees will be tasked with a range of key duties focused on customer service and enhancing user experience. These responsibilities include handling incoming calls, identifying callers, and accurately understanding their requests. The role also requires analyzing customer needs to provide appropriate advice and assistance, whether for flight bookings, general inquiries, or issue resolution.

Additionally, the teleconsultant will contribute to achieving sales targets over the phone and handle customer complaints professionally. Working in this position means you will be the voice of the company, demanding exceptional communication skills and a genuine concern for customer satisfaction.

Required profile and qualifications

To be eligible for this position, you must meet the following criteria:

• Hold a minimum of a two-year university degree (DEUG, license, or equivalent).
• Have a good command of the French language.
• Master a second language: English, German, or Italian.
• Possess excellent interpersonal skills, active listening abilities, and strong communication.
• Be capable of working in a team and collaborating with colleagues.

Previous experience in customer service or telephone sales is a plus, but the company also welcomes new graduates eager to learn and grow professionally.

Company and location information

Atlas On Line is a subsidiary of the Royal Air Maroc group, specializing in customer relationship management through services such as telemarketing, customer support, remote sales, and after-sales service. The center primarily operates in the aviation sector, providing employees with immersion in this vital field.

The positions are based in the Grand Casablanca-Settat region, with on-site work possibilities. Interested candidates must apply online through the public employment platform, noting that the application deadline is February 12, 2026, at 4:30 PM. Please send your CV to the following address: Rh_Aol@Atlasonline.Ma.

Tips for a successful application

To maximize your chances of securing this position, ensure your CV highlights your communication and language skills. Include any prior experience in customer service or sales, even as an internship or temporary job. During the interview, demonstrate your ability to listen and solve problems, and express your passion for the aviation sector. Remember that this role requires a friendly and patient personality, capable of handling various customer types.

Feel free to inquire for additional details via email, and review your application before submission to avoid errors. This is an opportunity to join a leading company in its field, with prospects for professional growth in a stimulating environment.