30 telecounsellor positions at Atlas On Line, RAM group

A recruitment of 30 telecounsellors at the customer relations centre of the RAM group

Atlas On Line, a subsidiary of Royal Air Maroc specialising in customer relationship management (telemarketing, customer support, distance selling and after-sales service) in the air transport sector, is opening a recruitment for 30 telecounsellor positions as part of a regular recruitment. The announcement comes in the context of the company's business development, as it seeks English-speaking customer service officers handling inbound calls.

The competition carries the code C 44686/26 and was published on 12 November 2026. The deadline for submitting applications is 26 November 2026 at 16:30.

Nature of the position and assigned duties

The advertised position is that of telecounsellor, whose core activity is to receive and handle customer calls in English. The official document attached to the announcement sets out three main duties:

• ensure the reception, identification and processing of the customer's request;
• analyse the customer's need in order to provide the necessary advice and assistance;
• achieve sales targets as well as complaint-handling targets.

These duties reveal the dual dimension of the role: customer service on the one hand and commercial performance on the other, since the telecounsellor is also required to meet sales objectives. The position is based in a customer relationship management centre, an environment that demands regular attendance and the ability to handle a flow of calls.

Conditions and qualifications required of applicants

The official announcement document lists the conditions applicants must meet, covering educational level, languages and personal qualities.

Educational level

Applicants must hold at least a Bac + 2 level, namely a DEUG, a licence or an equivalent qualification. University diplomas at this recognised level are therefore accepted, without the announcement specifying any particular specialty: no specialty is mentioned.

Languages

The announcement requires a suitable command of French, together with mastery of a second language among the following:

• English;
• German;
• Italian.

The position is nevertheless aimed primarily at English-speaking profiles handling inbound calls, which gives English particular practical importance in this recruitment.

Interpersonal and behavioural qualities

Applicants must also have excellent interpersonal skills, a good capacity for active listening and communication, and the ability to work in a team. These requirements match the nature of call-centre work, where the quality of listening and the conduct of the exchange with the customer are decisive.

Application procedure and required documents

Applications are submitted online on the emploi-public platform dedicated to public recruitment, following these steps:

1. read the details of the announcement and check that you meet the conditions set out above;
2. prepare a curriculum vitae highlighting the educational level and the required languages;
3. submit the application online before the fixed deadline;
4. keep the submission details for follow-up of the application.

The attached document also indicates that the CV should be sent to the following address: Rh_Aol@Atlasonline.Ma. If this route is used, it is advisable to attach to the CV the evidence supporting the educational level and the languages mentioned in the announcement.

Schedule

The announcement was published on 12 November 2026, and the deadline for submitting applications is 26 November 2026 at 16:30. No examination date is given, nor are any details on possible tests, their duration or their coefficients.

Pay and elements related to the position

The monthly pay associated with this position ranges from 4500 to 6900 dirhams: Salary: from 4500 to 6900 MAD per month. The attached document provides no further details on the grade, scale or any allowances.

It should be noted that the announcement specifies neither the city nor the region where the telecounsellors will be assigned, and mentions no reserved quotas, waiting lists or exemptions from preselection. It also contains no distribution of posts by specialty, since no specialty is indicated in this notice.

Practical preparation checklist for applicants

Beyond the official conditions, applicants can prepare concretely for this recruitment through the following steps, which are preparation guidance rather than official requirements:

• review the curriculum vitae so that the minimum Bac + 2 level appears clearly;
• prepare a certificate or document evidencing the level of French and of the chosen second language;
• prepare for a possible interview or test on customer service, practising active listening and advice-giving;
• find out about the company's activity in air transport and call centres;
• check that the application is submitted before 16:30 on 26 November 2026.

Applicants remain responsible for checking that they meet all the announced conditions and for following any further information relating to this announcement, without relying on elements absent from the official document.