30 tele-adviser jobs at Atlas On Line – RAM group

Recruitment of 30 tele-advisers at a customer relations centre

Atlas On Line, a subsidiary of the Royal Air Maroc group, has opened a recruitment competition for 30 posts of tele-adviser under a regular recruitment procedure. The company operates as a customer relationship management centre in the air transport sector, covering telemarketing, customer support, distance selling and after-sales service.

Registered under competition code C 44588/26, the offer is aimed primarily at candidates holding at least a Bac + 2 level, with a command of French and a second language, who wish to join a team of English-speaking customer service officers handling inbound calls.

What the tele-adviser is expected to do

The tele-adviser receives inbound calls, identifies the customer and processes the request. Beyond simply taking the call, the role requires analysing the customer's need in order to provide the appropriate advice and assistance.

Three areas of intervention

• Reception, identification and processing: welcome the customer, identify them and handle their request.
• Needs analysis and advice: understand what the caller requires in order to give suitable guidance and support.
• Sales targets and complaints: contribute to achieving sales objectives as well as processing complaints.

These duties call for strong interpersonal skills, active listening and the ability to work in a team within a flow of successive calls, serving customers in the air transport sector.

Profile and conditions required

The announcement sets out clear conditions, divided between educational level, language proficiency and personal qualities.

Educational level

Candidates must hold at least a Bac + 2 level, namely a DEUG, a licence or an equivalent qualification. No particular field of study is specified in the published information, so the profile is not restricted to a given discipline.

Language skills

A reasonable command of French is required, together with mastery of a second language chosen from English, German or Italian. Since the position is oriented towards English-speaking customers on inbound calls, English is the most directly useful language in this context.

Personal and professional qualities

• Excellent interpersonal skills with customers and colleagues.
• Good active listening and communication skills.
• Ability to work as part of a team.

Pay and type of recruitment

The salary associated with the post is given as a range from 4500 to 6900 dirhams per month, according to the information supplied with the announcement. The recruitment is of a regular type, not seasonal or temporary.

Salary: from 4500 to 6900 MAD per month.

How to apply and key dates

Applications are submitted exclusively online through the emploi-public platform; no other channel, such as post or in-person delivery, is provided for this purpose. The deadline for submission is 23 November 2026 at 16:30, the announcement having been published on 9 November 2026.

Practical application steps

1. Prepare a clear, up-to-date CV highlighting your educational level and the languages you master.
2. Access the emploi-public platform and locate the competition under code C 44588/26.
3. Enter the requested information accurately and attach the required documents in the specified format.
4. Submit before the deadline and keep proof of submission.

The announcement also mentions the possibility of sending a CV to Rh_Aol@Atlasonline.Ma, an address made available for exchanges with the company. This address remains a contact channel, while the official application is filed through the online platform indicated.

Preparation advice for candidates

The guidance below consists of practical recommendations to help build a strong application; it does not add to or replace the official conditions.

Before submitting

• Check that your CV clearly shows the qualification obtained (Bac + 2 or equivalent).
• List the languages you master with their level, emphasising French and English.
• Make sure your contact details are accurate so that the company can reach you.

In view of the next stages

• Practise inbound-call scenarios and customer needs analysis.
• Prepare concrete examples illustrating active listening and teamwork.
• Think about how you would handle a complaint calmly and professionally.

The published announcement does not specify the test date, the duration or coefficients of the tests, or the lists of successful and waiting candidates. These elements therefore cannot be asserted, and candidates should follow the recruiting organisation's communications on the matter.

In summary

This competition offers 30 posts within a customer relations centre of the Royal Air Maroc group, for a role focused on telephone reception in English and French. The essential condition remains at least a Bac + 2 level, command of French and a second language, with applications submitted online before 23 November 2026 at 16:30.