30 Telecounsellor positions at Atlas On Line (RAM group)

Recruitment of 30 telecounsellors at Atlas On Line, a subsidiary of the RAM group

Atlas On Line, a subsidiary of Royal Air Maroc specialising in customer relationship management (telemarketing, customer support, distance selling and after-sales service) in the air transport sector, has announced a recruitment competition for 30 telecounsellor positions. The announcement is part of the company's business development and falls under a regular recruitment procedure. It targets candidates holding at least a Bac+2 qualification who wish to work in English-language telephone reception and customer service.

Published on 10 November 2026, the announcement sets the application deadline at 24 November 2026 at 16:30. Applications must be submitted exclusively online through the emploi-public.ma portal, under competition code C 44665/26.

Advertised positions and recruitment context

The competition covers 30 telecounsellor positions, a role within the customer relationship management centre's activities, including telemarketing, customer support, distance selling and after-sales service. The telecounsellor will be responsible for receiving, identifying and handling requests from English-speaking customers, analysing their needs in order to provide the necessary advice and assistance, and contributing to sales targets as well as to the handling of complaints.

The announcement does not specify any distribution by specialty or region, nor does it mention grade or scale. The conditions set out in the announcement text are the reference for assessing applications.

Duties of the telecounsellor

• Receive customers, identify them and handle their requests;
• Analyse customer needs in order to provide the necessary advice and assistance;
• Contribute to achieving sales targets as well as handling complaints.

Profile sought and eligibility conditions

Candidates must meet the following conditions:

• Hold at least a Bac+2 qualification (DEUG, bachelor's degree or equivalent);
• Have a suitable command of French;
• Have command of a second language, namely English, German or Italian;
• Demonstrate excellent interpersonal skills, good active listening and communication abilities, and the ability to work in a team.

It should be noted that the announcement requires command of a second language in addition to French, with a choice among the three languages listed. Furthermore, since the position is specifically dedicated to receiving English-language calls, command of English is a major asset in this context.

How to apply and documents to provide

Applications are submitted electronically through the emploi-public.ma portal, according to the following steps:

1. Access the emploi-public.ma portal;
2. Search for the announcement with code C 44665/26 or the employer name Atlas On Line;
3. Complete the application form with the required personal and professional information;
4. Attach the CV and required diplomas in the accepted formats;
5. Confirm submission before 24 November 2026 at 16:30.

The original announcement also mentions the possibility of sending a CV to Rh_Aol@Atlasonline.Ma, but the official submission channel indicated remains the electronic portal. Candidates are advised to follow this official route and not to rely on other unconfirmed channels.

Documents to provide

The announcement does not provide an exhaustive list of documents, but it refers to sending a CV. As part of preparation, it is advisable to gather the following:

• An up-to-date CV highlighting language skills and any customer service experience;
• A copy of the Bac+2 diploma or equivalent;
• A copy of the national identity card;
• Any additional document attesting to command of foreign languages.

This list is indicative and not official; candidates should refer to the indications published in the official announcement.

Tests and selection

The announcement does not specify the date of the tests, their duration, coefficients or the programme covered. Only the conditions and duties described in the announcement are available. The selection process is likely to include an assessment of language and interpersonal skills, given the nature of the position, which involves direct communication with customers.

The announcement also does not mention success lists, waiting lists or reserved quotas, meaning that these aspects are not specified in the available source.

Pay and working conditions

The available data indicate a monthly salary of between 4500 and 6900 MAD, without specifying grade or scale. This range gives an indication of the remuneration associated with the position, pending further details from the recruiting organisation.

Tips for preparing a strong application

Given the nature of the position, which focuses on English-language telephone reception, candidates are advised to prepare the following aspects:

• Strengthen oral communication skills in English, particularly in a customer service context;
• Prepare to answer questions on analysing customer needs and handling complaints;
• Highlight teamwork and active listening skills in the CV;
• Check compliance with the diploma requirement (at least Bac+2) and gather the corresponding supporting documents.

Candidates must strictly observe the deadlines, as the application deadline is 24 November 2026 at 16:30; any delay could result in the application being rejected.