1 Marketing and Customer Relations Head of Service post at Morocco's National Motorway Company

One Marketing and Customer Relations Head of Service post at the National Motorway Company of Morocco

The Société Nationale des Autoroutes du Maroc has opened a call for applications for the position of Head of Service for Marketing and Customer Relations. This is a single responsibility position, open to all civil servants. Applications must be submitted exclusively online through the administration's website. The notice carries the reference R 27235/26 and was published on 6 November 2026, with a final submission deadline of 20 November 2026 at 23:59.

The role targets civil servants with a background in marketing and customer relations, able to demonstrate overall professional experience of between five and ten years, including more than two years spent conducting studies within an agency specialising in market research, together with experience in customer relationship management.

About the National Motorway Company

Founded in June 1989, the Société Nationale des Autoroutes du Maroc (ADM) is a private-law public limited company with majority public shareholding. Its main mission is to build, operate and maintain the motorway network conceded to it by the State. ADM currently operates a concession of 1,800 kilometres of motorways in service.

The position contributes to rolling out ADM's marketing and customer-relations strategy, aimed at strengthening brand awareness, generating leads and sustainably supporting commercial performance.

Duties and responsibilities

The post holder deploys ADM's marketing and customer-relations strategy and designs and implements targeted marketing and commercial actions, mobilising the appropriate channels and optimising the customer experience at every point of contact. The role also supervises the entire customer-relations system to guarantee a high level of satisfaction, develop loyalty and embed service quality within a continuous-improvement approach.

Brand image and contact channels

• Develop ADM's brand image.
• Develop contact channels and streamline customer journeys.
• Analyse the market and target customers to identify opportunities and define effective commercial actions.

Data analysis and action plans

• Collect and analyse sales data.
• Design and implement an action plan capable of reactivating or retaining target customers.
• Set up marketing intelligence and develop new product and/or service ranges.

Supervision of commercial operations and customer service

• Supervise prospecting activities.
• Monitor sales and advise customers on usage, service and after-sales.
• Set up market studies and carry out customer satisfaction surveys.
• Inform customers about new products or services.
• Collect the needs expressed by customers.
• Implement customer-relations improvement operations and processes.

Performance monitoring and reporting

• Design and monitor quantitative and qualitative performance indicators to track service performance.
• Produce activity performance reports.
• Analyse indicators and implement corrective actions where necessary.

Candidate profile

Required qualification

Candidates must hold a Bac+5 qualification: a Master's in general marketing, commercial management and/or customer relations, awarded by a university or a leading business and management school (ENCG, ISCAE, etc.).

Professional experience

Candidates must demonstrate overall professional experience of between 5 and 10 years, imperatively including more than 2 years conducting studies within an agency specialising in market research and marketing. Experience in customer relationship management is also required.

Application file

The application file must include the following documents:

• An up-to-date CV.
• A cover letter.
• A copy of the diploma(s).
• A copy of work certificates.
• A copy of the national identity card.

The call notice is published on ADM's websites and on emploi-public.ma. Candidates must submit their files on the dedicated website no later than 20 November 2026 at 23:59.

Application steps

1. Read the notice and check that the diploma and experience meet the required conditions.
2. Gather all required documents: up-to-date CV, cover letter, diploma copies, work certificates and national identity card.
3. Access the dedicated application website.
4. Upload the required documents and complete the submission before the deadline.
5. Keep the submission receipt to confirm the process was completed.

Salary

Salary: from 4500 to 6900 MAD per month.

Practical preparation checklist

Before applying, candidates should check that their diploma matches the required specialities, document their overall professional experience and, in particular, the more than two years of market research work within a specialised agency, as well as customer relationship management experience. Preparing clear copies of all documents ahead of the deadline is also advisable to avoid last-minute technical issues. Online submission remains the only channel provided, within the stated timeframe.